Return Policy
Authorized Product Policy
All products in our store are officially authorized products. Therefore, except for quality issues, we do not support returns or exchanges after purchase. Please carefully confirm the product style, specifications, and order details before placing your order.
Quality Guarantee
If your item arrives with any of the following quality issues, we will offer a free replacement or refund:
- Obvious manufacturing defects or craftsmanship issues
- Item received does not match the order
- Severe damage caused during shipping
- Missing accessories or items listed in the packing list
How to Report an Issue
- Contact customer service within 48 hours of delivery with your order number
- Take photos or videos of the issue and send them to our support team
- After verification, we will provide a solution within 1-2 business days
- Once replacement or refund is confirmed, we will process it promptly
Non-Returnable Situations
- Personal preference reasons (e.g., dislike, color differences)
- Damage caused by improper use or wear and tear
- Issues reported more than 48 hours after delivery
- Used, washed, or damaged packaging items
- Issues caused by incorrect order information provided by the customer
Contact Us
If you have any questions, please contact us through website customer service or WeChat. We are happy to help.